Shipping Conditions

Unfortunately, severe weather conditions can impact the delivery date of your order. Since the shipments require a signature, there's no need to worry about your wine sitting out in the sun or freezing temps! Just make sure you store your wine at room temperature or refrigerate upon delivery. If you have any questions about weather delays, please contact us! 

Undeliverable Packages

In order to purchase and receive alcohol, you must be the legal drinking age of 21. Therefore, in all cases, someone 21+ must be present to sign for shipments, and an ID may be required upon delivery. UPS & FedEx will always make three attempts to deliver your wine shipment. If you happen to miss all three delivery attempts, UPS & FedEx will charge the merchant a return shipping fee in addition to the original shipping costs. Because of this, packages that are returned to the sender as “undeliverable” are eligible for a partial refund upon request. Your refund total will include the cost of your order minus $25 to cover the returned shipment fee. We strongly encourage you to ship to a workplace or a location that has someone 21+ available to accept your package during the day. 

Refunds and Returns

In the unfortunate event that your shipment might be damaged you may contact us via email Monday through Friday from 9 am to 5 pm standard Pacific time. While most items are not refundable, if you received a damaged or defective product, we may refund at our discretion if we are notified within 30 days of the order date. Please be aware that gift card purchases are non-refundable.

If your package has been marked as delivered, we are no longer able to make any changes to the order. Any delivered packages are not eligible for returns. To avoid this, look out for your order receipt! You have 24 hours from the time your order is processed to cancel the shipment or make any changes to your account.

Electronic Communications

Effective after April 1st 2020. When ordering or registering on our site, you expressly agree that we may communicate with you regarding transactions you have initiated or respond to your communications to ‘Arquils’ winery by SMS, MMS, text message, or other electronic means directed to your device. The consent to these terms is not a condition of purchase.

How do I opt out?

You may opt-out of SMS messaging notifications by replying “STOP” to any of our reminders. In addition, you may email vintner@arquils.com

Changes to Terms and Conditions

We reserve the right, at our sole discretion, to change, modify, add or remove any portion of the Terms and Conditions, in whole or in part, at any time. Changes in the Terms and Conditions will be effective when posted. Your continued use of the Web Site and/or the services made available on or through the Website after any changes to the Terms and Conditions are posted will be considered acceptance of those changes.